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smsGuardian

SMS Guardian

For Your Peace of Mind – Text Alert Fraud Prevention

We’re looking out for you! Sign up for our new smsGuardian™ service and you’ll receive text messages regarding activity on your credit and debit cards. You'll only receive text messages if your transaction falls into one of the categories listed below. If you receive a text about a transaction that you think is fraudulent, you can reply immediately and your card will be blocked from further criminal activity. If you receive this message and you know the purchase is legitimate, you don’t need to do anything.

Feeling safer already? Give smsGuardian a try. You can enroll any of your Edmonton State Bank debit cards in this service.  Visit our enrollment website to register your credit/debit cards and mobile devices.

Here’s an example of what the service looks like in action. You might receive a text message similar to this:

Guardian Alert on card 12341 at XYZ Store2 for $500.003. Reply AA1234NO* if unauthorized. Reply STOP to cancel alerts. 

1This will be the last four digits of your card number
2This will be name of the merchant
3This will be the purchase amount
* Note: This code will be different on every text.

If you receive this message and you know the purchase is legitimate, you don’t need to do anything. If you think that it’s fraud, you reply “AA1234NO” (per this example – Note: this will change with each text received) and your card will be blocked. You can then come into one of our branches and order a new card, at your convenience. You can choose to cancel this service at any time by replying with the message “STOP.”

It’s pretty easy, and very reassuring. Visit our enrollment site today and start enjoying some peace of mind.

Here are a few other details:

  1. Enrollments will be good for a period of one year. You will be notified prior to expiration of your Guardian account and may text a reply to renew.
  2. Changing your mobile service provider may require you to re-enroll your mobile device.
  3. The cell phone or mobile device must have the ability to send and receive text messages and the use of “short codes” must not be blocked. Short codes are special telephone numbers, often five digits long, which are used to send text messages from mobile phones. You may have to speak with your phone carrier to ensure you can send and receive text messages from short codes. We’ve had issues with Bluegrass Cellular in the past blocking short codes, if you have Bluegrass Cellular as your carrier, please contact them to ensure they do not have short codes blocked on your account.
  4. You are responsible for any text messaging fees from your phone service provider.
  5. To enroll all you need is the 16 digit card number, the last 4 of your SSN, and the phone number of the device on which you want to receive the text alerts.

When Will I Recieve a Text?

  • Any International Transactions
  • Authorizations Greater than $300
  • 7 or More Transactions in 24 hours          
  • Card Not Present (online shopping, etc.)
  • Declined Authorizations

The first page you'll come to, asks for your debit card number, the second page asks for your cellphone number. Follow the instructions on the screen from that point and you'll be signed up! 

*Note that it can take up to 48 hours to begin recieving texts.

Ready to Enroll? Click the link below to Sign Up! 

 Sign Up Now!

*Data and Message Rates May Apply!
View Terms and Conditons

 

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