Skip Navigation

Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view. Download Adobe© Acrobat Reader.

Helpful Tips to Maintain Mobile Security

  • To help protect your phone from unauthorized use, create a passcode to access the phone.
  • Download and apply security updates and patches to your mobile browser whenever they are made available. These are designed to protect you from known security risks.
  • To prevent viruses or other unwanted problems, do not open any attachments you receive via text or email from unknown or untrustworthy sources.
  • Do not install pirated software or software from unknown sources on your mobile device.
  • Limit unauthorized access to your cell phone. Never leave your device unattended during an open mobile banking session.
  • Never save your Online Banking user ID and password on your mobile device, in memos, or in your phone's browser.
  • Always remember to log off properly using the “Sign Off” button when you have completed your mobile banking activities.
  • Be aware of the potential for fraudulent mobile banking apps. Always ensure you’re downloading the legitimate Edmonton State Bank apps.
  • If your phone is lost or stolen, contact your wireless carrier immediately to stop your wireless service.
We're constantly working to make your money safer. One of the things we've added to our online banking recently, you'll notice the next time you attempt to login. We've added a few challenge questions. These questions will need to be setup before you can access your accounts again. After the questions are setup, we wont ask you to answer them again, unless something changes with how you login, or a "high risk" transaction occurs. 

Examples of things that may trigger a challenge: You login to a new PC, you login while you're on vacation in a different state or country, you transfer a large amount of money between accounts, or you setup a new Billpay Payee. These aren't the only times you might be challenged, however, these are some of the most common.

Below, you'll see an example of the screens you'll be prompted with. Reminder, the setup and use of these challenge questions is mandatory, and cannot be skipped.